https://www.youtube.com/watch?v=7HcaObhA82IWhen starting a restaurant, it's important to decide what you want your metrics of success to be. You need to figure out how much money you plan on making on your investment, what the look and feel of the restaurant will be, and what the experience of dining in your restaurant will be like for your guests.
"To run a successful restaurant you have to observe."
When observing your staff, analyze how they are working. Are they performing their tasks well? It's also you job to observe the guests. Does it look like they are having a good time? How long is it taking their food and drinks to get to them? When you see something that's going well or something that's going wrong, you need to spring into action.
"You need to respond either by supporting and encouraging what’s going well and what’s positive or by correcting what’s not going so well and what may not be achieving your vision of a successful restaurant."
One of the most important things to watch, although its not immediately obvious, are the numbers. Of course, you want to make a restaurant that people actually want to go to. However, if the money isn't coming in, you won't be open for long. Your investors might not be too happy about this. With this in mind, it's important that you keep track of how many people are coming to your restaurant and at what times of day. Also keep tabs on the average check amount. Above all else, you must keep track of your profitability.
"Is your revenue sufficient? Do you need to build revenue? Are you spending too much on food or beverage or labor? Do you need to cut back in some area of expense so that you’re making a profit?"
Even though it might feel overwhelming, you have to keep track of employee efficiency, customer satisfaction, as well as your profitability statistics. This is a fun and highly rewarding industry if you put in the time and effort.