Harri Announces Partnership with BenefitMall

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We’re thrilled to announce our partnership with BenefitMall, a leading provider of employee benefits and payroll services!

Mutual BenefitMall and Harri hospitality clients will have access to a fully-integrated solution that allows full control and visibility over every stage of an employee’s lifecycle.

This collaboration integrates Harri's Workforce OS™ with BenefitMall's PayFocus Pro, allowing clients to streamline every aspect of employee management. Designed exclusively for the hospitality industry, customers utilizing the tool have access to intelligent scheduling, live performance management, and a biometric time clock. 

“BenefitMall is excited to offer our hospitality clients with a talent solution tool that fully integrates with our current payroll platform,” said Kevin Thornton, BenefitMall senior vice president, payroll sales. “This partnership with Harri will allow our clients a simplified way to track and manage employees, as well as discover new talent to meet their company’s needs.”

The hospitality industry is unlike any other, and requires a talent tool designed specifically for its needs. 

“Through our partnership with BenefitMall, we will be able to easily assist more operators and HR professionals in their hiring and employee management practices," said Luke Fryer, CEO and Founder of Harri.

Headquartered in Dallas, BenefitMall partners with a network of 20,000 Brokers and CPAs to deliver employee benefits and payroll services to more than 200,000 small and medium-sized businesses. By combining payroll and benefits, BenefitMall empowers Trusted Advisors to develop the best employee programs while maintaining compliance with government regulations and Health Care Reform.

Our innovative and user-friendly system allows businesses to source, hire, and manage their talent. With Harri, hospitality brands can easily implement top comprehensive team scheduling, communication, and labor cost management technology built exclusively for the industry.

Learn more!

Blockchain, Cryptocurrency, and the Hospitality Industry


What is Blockchain?

Blockchain is a digital ledger in which transactions made in bitcoin or another cryptocurrency are recorded chronologically and publicly. In other words, a continuously growing list of records, called blocks, are linked and secured using cryptography.

Blockchains are secure by design, and eliminate a middleman (big banks or government) - which makes them enticing for certain industries.

How is Blockchain Tied to Cryptocurrency?

Simply put, Blockchain is the technology that enables the existence of cryptocurrency.

Cryptocurrency is a medium of exchange, such as the U.S. dollar. The main difference is that it is digital and uses encryption techniques to control the creation of monetary units and to verify the transfer of funds.

You’ve probably heard of Bitcoin, which is one of the oldest and most well-known cryptocurrency. Others include Ethereum, Ripple, Litecoin, and Monero.

What Industries will be Disrupted?

Technically, any industry that deals with data or transactions of any kind could be disrupted by blockchain technology. But there are some industries where it will be more prevalent. While the hospitality industry itself may not be impacted for a number of years, certain aspects of the industry could potentially be, including:

  • Payments & money transfers

  • Cybersecurity

  • Forecasting

  • Supply chain management

  • Cloud storage

  • Loyalty programs

  • Human resources

So...What’s My Next Move?

Blockchain has been making steady progress from a startup concept to an established currency in a short amount of time - so the worst thing you can do as a business owner or operator is sit passively on the sidelines.

Some retailers and services have already been accepting Bitcoin as a form of payment for some time. As cryptocurrency grows in popularity and becomes more widely accepted as a legitimate form of currency, restaurant operators need to simply be aware. Though too new for (many) restaurants to move forward with accepting this form of currency, it is a hot topic across many industries and worth keeping an eye on.

With global business and the economy in a good place, more companies are willing to take calculated risks. Even if the industry is light years away from accepting cryptocurrency, it’s important to educate yourself on innovations (not limited to blockchain) and stay curious about the latest technologies and trends in the market.

What are Your Company's Core Values?


What are Core Values?

Core values are our deepest and most closely held personal beliefs that make us who we are. 

Most people have a set of personal core values (even if they don’t realize it) that determine guidelines for behavior, which helps shape how the world perceives them. 

But developing core values for your brand is also important - not to mention a great business strategy!

Ideally, core values should be defined from the outset of your business. But if you haven’t, the beginning of a new year is a great time to start. 

Why are Core Values Important for My Business?

Your company’s core values serve many functions; namely, communicating who you are to the world (which helps build brand affinity) and giving your employees buy-in, or a sense of being invested in the larger scope of the company.

Core values can be incorporated throughout many areas of your company, including:

  • Interview: Find candidates whose values are in line with your company’s.
  • Onboarding/Training: If your team understands behavioral standards from the moment they walk in the door, there’s less room for ambiguity. Core values set expectations and provide employees with a mental checklist to review before making a decision or reacting to a situation.
  • Education/Learning Management: Provide refresher courses tied to your core values as part of company-sponsored continuing education services. Consider adding a section in the employee contract that communicates part of annual reviews will be based on how an employee represents the core values of your company.
  • Service: Post your core values where your team will see them every day. They can refer back your core values as guidelines when faced with a challenge. 
  • Discipline: It’s a lot easier to refer to a transgression in humanized terms as opposed to an arbitrary, numerical rule buried in the handbook.

How do I Define My Company's Core Values?

While determining your core values may seem like an internal activity, or not a priority at all, it can actually have far-reaching impact on your company as a whole, from staff to strategy.

Before defining your core values, practice some mindful activities and brainstorming to help you get started.

First, answer these questions:

  • What are 5 things that make your business unique?
  • What are 5 things that make your business competitive?
  • What are 5 ways your business can work through from a negative experience?
  • What are 5 ways to that you can drive your business forward?

Next, here are some tips for determining your company’s core values:

  • Keep your list of core values strong, but short - usually 5 is a good number (choose more than 10 and some may be forgotten). 
  • Consider coming up with a creative acronym for easy recall amongst your team.
  • Always be reevaluating! Times change, brands change, and people change. Don’t be afraid to reword a core value or ditch it altogether in place of a new one. Maybe one of your values is providing the best ingredients at all cost - but you’re trying to be more sustainable. It’s ok to switch it up. Your team and clientele will appreciate your transparency and openness to change.
  • Incorporate your core values so they seep into every aspect of your business, from the interview process to displaying them prominently in your place of business. This will not only keep everyone accountable, but help you to build brand affinity in your community.
  • Involve your team in choosing or reevaluating your core values. Your people are the face of your company and should represent the embodiment of your company values and culture.

Below is an example of what 5 core values might look like for a restaurant:

  • Raise the Bar: There’s no such thing as unreasonably high standards. Deliver the highest quality in everything you do. Encourage others to do the same.
  • Own It: Treat your role like a business, and the whole team wins.
  • Think Green: We can’t solve food waste - but we can be stewards of the environment by practicing sustainability. 
  • Frugality First: Always strive to do more with less. Find creative and cost-effective ways to get the job done.
  • Be Family-Focused: We’re a work family. We also have families. Supporting others makes us stronger.

Product & Feature Updates: January 2018

Happy New Year! We’re ringing in 2018 with brand new product and feature updates.

If you're a current client, these enhancements may affect your account. Check out the highlights below, and be sure to visit our Support Page, which details each new release and provides step-by-step instructions on how to use them. 

Please check in with all appropriate members of your team to ensure you're implementing the updates that will best serve your business. 


With the use of data and technology trending up, we wanted to provide our clients with an extra level of security in the new year.

Effective Monday, January 15, we're adding an extra level of security to the login process through a captcha. A captcha is a program or system intended to distinguish human input from machine input, typically as a way of thwarting spam and automated extraction of data from websites.


The captcha will be prompted after 3 failed logins or when suspicious activity is detected.

This technology, powered by Google, requires that the google.com domain be whitelisted (if you’re concerned about this, please contact your IT department).

Visit our Support Page to learn more. 

Reporting Time/Call-In Pay

Have you ever had an employee report in to work for a shift, only to determine they’re not needed and have to be sent home? Hey, it happens - and this new tool allows employers to easily manage this process by automatically calculating pay that employees are entitled to for being sent home before the conclusion of their scheduled shift.


We’ve built this so employers can easily select their preferred rule for the Reporting Time based on the state rule their brand is based in, where it only applies for scheduled shifts.

Visit our Support Page to learn more.

Employee Pooling

As labor costs become less flexible, we're here to help. Employee Pooling* is a new feature that assists in streamlining multi-unit scheduling as well as time and attendance.

Employees of multi-unit groups can clock into Harri’s TeamHub app at ANY location within the group. Their wage costs will be recorded at the unit they've clocked into, regardless of whether it's their home location. Overtime & spread-of-hours calculations are accurately calculated on a cross-location basis.

This smart and flexible technology especially helps multi-unit operators manage their employees more effectively, maximize productivity, and lower labor costs.

*This feature can be easily activated upon request by a Customer Success Manager.


How to Set Goals for Your Restaurant in 2018

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In the restaurant and hospitality industries, the never-ending daily grind can make planning beyond basic needs and operational duties feel impossible. Big picture goal-setting often takes a backseat, but it’s crucial to the future success of your business.

Most businesses create money-centric goals, such as ‘make $X each quarter’ or ‘grow revenue by X% year over year.’ However, setting smaller and more specific goals around finances as well as other components of your business can help you stay on track, measure success, and keep standards high.

Keep reading for quick tips on how to set goals for your business this year!

Set S.M.A.R.T. Goals

  • S = Specific. Your goal should be clear, otherwise you’ll lose focus. First, try to answer the ‘who, what, where, why’ of your goal.

  • M = Measurable. Tracking progress is key to staying motivated and correcting for issues.

  • A = Achievable. Your goals shouldn’t be impossible, but they should stretch your capabilities!

  • R = Relevant. Focus on how your goal ladders up to broader goals of the business.

  • T = Time-Bound. Setting a target completion date will help you stick to a deadline. (Pro tip: If you’re setting a long-term goal, determine a halfway point to track your progress.) 

Stay Focused on 5 Key Areas

  1. Service: Customers may forgive a minor food-related mistake, but they’ll likely never forget how they were treated at your establishment. With the rapid rise of customizable dining experiences in 2018, try to center your service goal around creatively providing people with the best possible experience. This not only ensures return customers, but people who will enthusiastically recommend your establishment to others (this is important, as 80% of people trust recommendations from their family and friends)!

  2. Food: It goes without saying that focusing on the quality of food should always be top priority in this particular area. After that, consider tapping into the year’s biggest trends. Whether it’s adding new items to the menu, sourcing locally, hosting a theme night, or committing to a food waste reduction plan, don’t be afraid to think bigger than previous years.

  3. Marketing: Challenge yourself to think beyond your day-to-day duties and set a marketing strategy for the year. Set a few tasks you want to accomplish each week. Examples could be setting up a social media account for your brand and posting an update every day, figuring out how to automate email campaigns, and (most importantly), tracking results in order to optimize or pivot your strategy during the next planning session.

  4. Employees: Remember how exceptional service should be your top focus? A solid team will ensure that goal is successful. This year, commit to providing your employees with the resources they need to succeed. Some examples are creating an ‘Employee of the Month’ award, scheduling weekly or monthly touch-base meetings with each individual team member or team, investing in e-learning software, or implementing an intelligent clock-in system (pssst...we know a great one) that seamlessly collects data from employees while empowering them to feel invested in larger business goals.

  5. Finances: Everyone wants to set target monetary goals and grow their revenues each year - but the financial temperature of the hospitality industry changes so often that it’s often difficult to measure what’s truly impacting your bottom line. The most important thing you can do is to set specific goals with a timeframe attached. After the time has passed, if you hit your numbers - see what worked. If you didn’t - reevaluate. 

Goal-setting doesn't have to be another daunting, menial task to add to your to-do list. Done correctly, it should leave you excited and energized for the year ahead.

If you make one resolution this year, commit to carving out time - even 1 hour - to think creatively and strategically about your business in 2018. You may be surprised at what you come up with!