HARRI APPOINTS RALF HIRT AS CHIEF OPERATING OFFICER

Global SaaS executive to lead Harri’s next phase of growth

January 13, 2017 -- New York City: Harri, the most complete and effective SaaS solution to source, hire, and manage talent in the hospitality industry, today announced that Ralf Hirt has joined the company as Chief Operating Officer (COO). The new position has been created to drive operational and financial performance across the business and to take responsibility for leading the company’s efforts to scale the organization and foster its global footprint.

Hirt joins Harri from TUNE, an integrated digital marketing SaaS solution and supply-side eco-system, where he served as Chief Revenue Officer. Prior to working for TUNE, Hirt led the global expansion of Mode Media Corporation and spent nine years at DoubleClick (Google) in various management positions including Managing Director Asia Pacific and VP Operations & Strategic Partnerships contributing to the sale to Google for $3.2 billion.

“We couldn’t be more excited to bring Ralf on board at this point of our company’s stage,” said Harri Founder and CEO Luke Fryer. “Ralf is an accomplished executive with more than 20 years of operational leadership experience and brings to this position a strong reputation for fast growing companies, developing people and inspiring teams. His wealth of experience in helping companies expand into new markets while driving revenue growth will be invaluable going forward.”

In addition to his various leadership roles, Hirt has served as an advisor to various firms in the digital and IT space including sixteen years at Prion-Group until the sale to Accenture. Hirt is also the author of one book, 8W8 - Global Space Tribes, and co-author of another, Infrastructure and Productivity in Asia.

“I have been intrigued by the quality of the solutions portfolio the team at Harri has been building and now am looking forward to scaling our business worldwide” said Ralf Hirt, COO of Harri. “Harri has led the way in bringing solutions to the hospitality industry that are leading edge, save cost, increase productivity and are an enjoyable experience for both employer and employee.”

“While 2016 was a terrific year for the hospitality industry, it faces a number of critical challenges such as rising labor costs and talent retention,” continued Fryer. “Ralf’s background, especially in software solutions and measurement, is perfectly suited to drive the adoption of Harri’s next generation technology to help owners, operators and managers address these challenges.”

Hirt will be based in Harri’s U.S. headquarters in New York City.

To learn more about Harri, visit www.harri.com.

ABOUT HARRI
Harri is a platform built to help the hospitality industry source, hire and manage their employees more effectively and efficiently. As it is becoming increasingly expensive to find, hire, keep, pay, train and manage staff, Harri reduces overall labor management costs by ensuring our clients get the right people in the right roles and then maximizes their employees performance and efficiency. Harri clients including many of the world’s leading hospitality companies and restaurants, including TAO Group, The Gerber Group, Spago, Morgan’s Hotel Group, The Peninsula Hotels and many others. Harri is headquartered in New York City.  Learn more at www.harri.com
 

CONTACT:

David Barkoe

Carve Communications for Harri

david@carvecomms.com

917-359-7222

21 States (and Dozens of Cities) Affected by 2017 Minimum Wage Increases: What Restaurants Can Do Now

Who is Impacted?

There is no doubt that the two industries with the most at risk over the impending minimum wage increases are retail and hospitality.  Especially, in hospitality, the increases are set to affect over 14 million Americans in the hospitality/ food & beverage industries - that's nearly 10 percent of the entire United States workforce.  Of course, the attempt to close the wage gap amongst restaurant employees is very important.  However, with these changes coming, restaurant owners and operators must prepare their staff.  Below are the 21 states, along with their cities/ counties where the new minimum wage increases are taking place:

States Affected:

  • Alaska - $9.80

  • Arizona - $10.00

  • Arkansas - $8.50

  • California - $10.00 for small employers; 10.50 for large employers

  • Colorado - $9.30

  • Connecticut - $10.10

  • Florida - $8.10

  • New York - Varies across state from $9.70 to $11 (as of 12/31/16)*

  • Ohio - $8.15

  • Oregon - $10.25 (as of July)

  • South Dakota - $8.65

  • Vermont - $10.00

  • Washington - $11.00

  • *The basic minimum wage is $9.70 in most of the state. But it's higher for the fast food industry; Long Island; Westchester County; and large and small employers in New York City.

Cities & Counties:

  • California:

    • Cupertino - $12.00

    • El Cerrito - $12.25

    • Los Altos - $12.00

    • Mountain View - $13.00

    • Oakland - $12.86

    • Palo Alto - $12.00

    • Richmond - $12.30

    • Sacramento - $10.50 (large employers)

    • San Diego - $11.50

    • San Mateo - $12.00

    •  San Jose - $10.50
    • Santa Clara - $11.10

    • Sunnyvale - $13.00

  • Hawaii - $9.25
  • Maine - $9.00

  • Maryland - $9.25 (as of July)

  • Massachusetts - $11.00

  • Michigan - $8.90
  • Missouri - $7.70

  • Montana - $8.15

  • New Jersey - $8.44

  • District of Columbia:

    • Washington, D.C. - $12.50 (as of July)
  • Iowa:

    • Johnson County - $10.10

    • Linn Country - $8.25

    • Wapello County - $8.20

  • Maine:

    • Portland - $10.68

  • New Mexico:

    • Albuquerque - $8.80

    • Bernalillo - $8.70

    • Las Cruces - $9.20

  • New York:

    • New York City - $11.00 (as of 12/31/16)

    • Long Island and Westchester, NY - $10.00 (as of 12/31/16)

  • Washington:

    • Seattle - $15.00

    • SeaTac - $15.35

    • Tacoma - $11.15

What Restaurants Can Do NOW …

Begin to Strategically Schedule Staff:  Get your schedules down to a science by analyzing your most crucial shifts and recognizing the strongest members of your staff.  If you’re short on time, the TeamLive tool on Harri is a great help to managers and operators, who need to align their schedules with real-time sales, better streamline their labor costs and control their overall staffing budget.

Take Your Restaurant/ Store Hours Into Consideration:  Making this work means, keeping track of your stores’ sales patterns   For example, if Monday - Friday @ 11:30 AM - 2:00 PM are very busy lunch-pops for you, yet there is a sharp dip between the hours of 5:00 PM - 10:00 PM, you may want to consider closing earlier during the week and drive all of your marketing efforts towards weekday lunch.  Your POS weekly and monthly reports should be a great indicator of these trends. If you have never done this before, contact your POS company rep for help.  

Think About Raising Menu Item Prices:  This is the last resort, so, be sure that every change made is absolutely necessary.  Go into this knowing that you may lose some guests at the expense of your menu changes. With the help of your culinary team analyze each menu item and break it down by cost.

Compare vendors on the pricing of specific ingredients (ie. if carrots cost more at Baldor than AFI than switching vendors could be effective in this case).  Do your best to communicate to your guests that your business has slightly increased menu prices to stay open, pay your employees fair wages, and most significantly to continue to have the great privilege of serving them.  

Employee Tutorial: How to Use TeamLive

Welcome to Team.Live, scheduling and communications created specifically for the hospitality industry.  

Team.Live streamlines the scheduling process, makes it easier to submit requests and allows teams to communicate more efficiently.

After receiving an invite to join from your employer, you can access Team.Live by visiting “Team dot Live” on your browser or via the TeamLive mobile app which is a free download.

  • Open up your internet browser
  • In the URL bar on top, enter in team.live
  • Use the credentials that were sent to your email to login to your account

When you sign into TeamLive, you’re taken directly to your schedule.

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ou can switch your view from here to show your personal schedule by choosing the top bar.

Sort by positions or person.

You can click on the dates to see a future or past schedule.

You can also select if you would like to have a day or week view.

To access communications with your team click on the blue chat bubble on the bottom left of your screen.  This will bring you to the news feed.

If you’d prefer to chat one-on-one with a co-worker, go to Messages located on the top right corner. Some examples of what you can do with instant messaging includes request time or ask a fellow co-worker to cover for you.

How to Communicate on TeamLive

  • Select Messages to start a message.
  • Select the employee you would like to send a message to.
  • Type the message in the text box.
  • Press the paper airplane in blue on the bottom right to send the message.

How to Send a Shift Swap Request

To request a shift swap with another coworker, navigate to Shift Offer and click it. Depending on the settings your manager has in place, your request will either be automatically approved, or sent to your manager for review. Once they have decided whether to approve or deny your request, you will receive a notification. You can offer your schedule to a specific team member or offer it to the entire team.

How to Swap Shifts on TeamLive

  • Select shift offer.
  • Click on the drop down to select one of your schedule shifts
  • Supply a reason and select who you would like to offer the shift to.

You can manage your time off requests in the Time off tab.  This is how your managers will approve your time off.

How to Request Time Off on TeamLive

  • Select Time Off
  • Enter the start and end date that you are requesting off
  • Enter the reason in the text box
  • Press Send to alert your manager

 

Setting Your Availability on TeamLive

The Availability tab allows you to set the days and times you are available to work. This makes scheduling easier in the case that you go to school, have another job or have other responsibilities you need to take care of.

When in the availability tab, select new request.

Make sure you select the starting date of this request and then how often this request is to repeat from the drop down.

Once you have entered this information you can drag and drop on the time table below to fill in your time slots.

it the green submit button on the top right corner and then your manager will be alerted with the reason.

How to Find Your Teammates on TeamLive

You can see all your team members in the Team tab, by clicking on Team.

How to Update Your Profile on TeamLive

If you would like to update the information on your employee card you can do this under the Settings tab.

Schedule Updates on TeamLive

Any time a schedule is changed, you will receive a notification. No more surprises or confusion.

  • Make sure you have your correct email
  • Make sure you have your correct mobile#

Team.Live makes accessing your work schedule, communication with your team and making time off requests easier and more efficient than ever before.

Restaurant Opening Alert: The Meatball Shop #7 is coming to town!!!

Founded by childhood best friends, Daniel Holzman and Michael Chernow, The Meatball Shop opened their first location on The Lower Side in 2010. Over the next six years, we expanded in the NYC market to six locations with our 7th currently under construction in Hell's Kitchen.

Our "ballers" are the most important part of The Meatball Shop family, and we are passionate about serving our guests simple, sustainable, and delicious food. We believe in creating a culture that promotes creativity and individuality within our communities. Our shops each have a unique energy & vibe about them, while staying true to our values and beliefs.

Our Hell's Kitchen shop will not only be the debut of our new design, but it will also be our first opening in two years in mid-January 2017. We are immediately hiring and training in our other 6 NYC locations. Until the restaurant opens, part-time employment opportunities will be available in our training locations. Opening experience not required but preferred. Looking for the best of the best to build a brand new team. 

High Volume Experience required.
By applying, you confirm you have said experience.

OPEN CALL Thursday, 12/22 10am-1pm

FOH - Bussers, Servers, Bartenders
BOH - Dishwashers, Prep Cooks, Line Cooks
The Meatball Shop, Underballs 200 Ninth Avenue Chelsea

Must confirm attendance via e-mail.
Must be available to start working 1/2/17!!!

Jackie McMann-Oliveri, PHR
TMS: The Meatball Shop
Director, Human Resources

2016’s Best Restaurant Technology Trends (And 2017 Predictions)

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2016 Has Been a Wild Year…

    From cheap and chic poke bowls to the now possible Impossible Burgers the hospitality industry is innovating with great traction, with restaurant technology services right along with it.  This year has brought us systems to help make everyday operations easier for both guests and restaurants.  With 2017 right around the corner, strides will be made to make all hospitality processes not only easier, but more comprehensive to track.  While nothing is written in stone, one thing is certain, restaurant owners and operators have a plethora of products to help them grow their businesses bigger and better.    

Track and Maintain Your Customer Base

Gone are the days of using binders and handwritten notes to keep track of guest preferences and reservations.  There are a number of restaurant technology companies, to give hospitality businesses closer insights on their guests and help front of house staff cater accordingly.  One of the more well-known companies in this arena is Sevenrooms.  The smart CRM system aids in booking reservations, providing guest data, even integrating with various POS systems - helping restaurants, hotels and clubs alike to cultivate regulars and drive up sales.

iOS POS Systems Are the New Norm

For many F&B businesses, the old days clunky POS modules are behind them.  Tablet and iPad POS’s are increasingly more prevalent, especially with the QSR boom.  With processing, reporting and being user-friendly to boot, it’s a win-win for many restaurants.  There’s no question that future restaurant technology will continue to come in the form of glossy glowing screens with sleek, streamlined hardware.  Even mainstays like Digital Dining and NCR are starting to make the shift to tablet systems.  Major players to watch: Brink, Revel, and Square

"The NRA found in 2016 that 43% of Restaurant Operators said they offer Mobile Payment Options, 25% More will in 2017"

Getting on the Mobile Payments Bandwagon

In the past, it may have been difficult to conceive that one of the most important devices in your life would be able to fit into your pocket- but here we are!  App developers have recognized the restaurant technology competitive advantage: The smartphone is the new wallet.  Although Apple and Google have jumped onboard with “mobile wallets”, the ones appearing in the restaurant space are becoming more common amongst frequent restaurant goers.  Look into: Pay with OpenTable and PaidEasy

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It’s All In The Wrist

    While there are mixed reports about the supposed dives and spikes of smartwatch sales, restaurant groups may want to at least look into them for their FOH Managers.  Industry trailblazers, Union Square Hospitality, announced their partnership with the reservation start-up, Resy, that will integrate with the Apple Watch.  As of the anticipated Union Square Cafe 2.0 opening, every manager on the floor will be able to receive alerts on their wrists to make sure guests get optimal service.  

"Using stats from the NRA, The Rail estimates the level of turnover will cost the average full-service restaurant operator $146,600 annually in 2016"

Paperless Smart Hiring

Recruiting staff and handwriting new hire paperwork is the bane of every restaurant operator.  Luckily, Harri’s Total Talent Solution allows restaurants to source, hire and manage their talent all in one system.  Providing a powerful way to help them attract the best talent for their hospitality business. Harri has created the most user-friendly and capable platform on the market to hire the right employees and retain them.  Made for the hospitality industry by a hospitality veteran Harri allows you to hire smartly.   

While we’re only mere weeks away from 2017, there has been signs of new restaurant technology trends for the year ahead.  Developments in mobile are moving forward with both visual and vocal aspects gaining prevalence as well.

  • Handless Payments - Google has already been testing this out with some big industry names like McDonald’s, Chick-fil-a and Papa John’s.  Guests would just say “I’ll pay with Google” and a photo of them would appear on the POS verifying their identity- a terrific solution to long lunch rush lines.

  • Communicating with Guests Via SMS - Everything from orders, ads to general customer feedback appear to be headed to text communication.  Companies like EZtexting, Optit and Slicktext are all leading the way here.

  • Visual Marketing Continues Upward - Social media marketing will keep heading in the direction of video and images, there’s even talk of Snapchat driving more guests into restaurants.  

  • Using Systems to Track Employee Productivity - With such a high saturation of new restaurant tech systems, like Harri’s TeamLive. Tracking workers' efficiency and sales will begin to gain popularity.